Returns & Exchanges
Here at The Sparkling Pebble, we realize that sometimes a new animal may not fit into your household the way you imagined. For that reason we have a quick and easy return and exchange policy.
We offer free returns and exchanges within 30 days of your purchase. You can return
your jewelry for store credit, a different product, or a refund to the original payment
Please note the following exceptions to our refund and return policy:
- Anything that is a custom order or custom designed is not eligible for a refund or exchange.
- Discounted items are final and cannot be returned or exchanged.
- Any item that is being returned must be sent back in the original condition, having no signs of wear or use.
- If for some reason your jewelry has arrived damaged we are happy to either repair or replace it for no charge.
To initiate a return or refund please take the following steps:
- Send us an e-mail at info@TheSparklingPebble.com or reply to one of the order confirmation e-mails we sent you on your order.
- Let us know the product you would like to return.
- We will then send you prepaid shipping labels to print for your return.
- Please securely package your return, and send all items back to us using the label provided. Once your package has been scanned in, your payment return can be processed.
- If you have any more questions, please contact customer support and we will get back with you to answer your questions.